Frequently Asked Questions
In case you want to get some information or any additional assistance, please fill in the blanks below.
In case you want to get some information or any additional assistance, please fill in the blanks below.
How long does it take to install the CAT one-contact service?
It takes 10 working days for the installation.
In case of organizing a teleconference via the video conference, what kind of CAT one-connect coaxial cable do we need?
The CAT one-connect coaxial cable required the digital or the BRI (ISDN) type, and the customer can organize a VDO conference via the VDO conference system.
If we require for the CAT one-connect, what kind of number will we get?
The number will relate to the service area, such as BKK: 02-xxx-xxxx, CM: 053-xxx-xxx.
In case of requiring to use the CAT one-connect service, what kind of equipment must the customer prepare?
CAT will prepare the following things:
What kind of service is the CAT one-connect?
It is the domestic and international direct line connected directly to the CAT exchange or network without any connection through other operators’ exchange or network.
For whom is the CAT one-connect appropriate?
It is appropriate for the company or the person who uses a great deal of both domestic and international telephone calls. The calls will be made directly through the CAT coaxial cable. The users will not only use the perfectly clear signal, but they will also be able to save their expenses since CAT will provide some reduction to the user according to the total charge.
Do the customers who used the SmartLog Service need to use the CAT Internet Service?
Since the SmartLog Service is an equipment installed at the customer’s office, the customer can accordingly use the internet service form any ISP. However, using the CAT Internet Service is more preferable in terms of the coordination and the after-sales service.
If there are more than 100 computer sets, but not over 50 of them are used simultaneously, which package is the most preferable?
You should choose the 50-set package, because it must relate to the operating size of not over 50 sets simultaneously.
What is the outstanding point of the SmartLog Service?
The SmartLog Service is the equipment with the software the operating efficiency of which has been tested with high stability. It is the service without any annual license fee. However, the customer can choose to buy the additional after-sales service or MA.
In case a customer has bought the SmartLog for 1 year round, what will happen if the he does not buy the maintenance service in the coming year?
The SmartLog Service has no software license fee. So, the SmartLog still can store Log Files as usual, but the customer will not get only the additional after-sales service.
What are the functions of the SmartLog Service?
What packages does the SmartLog Service have?
The SmartLog Service has 2 packages, to include:
How can a customer know from which equipment he will store the log files?
According to the provision of the Computer Crimes Act B.E. 2550, the files will be stored from the network, the server, and the security equipment, such as Firewall, IPS/IDS, etc. Before using this service, an officer will provide advice the customer.
With the Secure Log Management, how long the log files are stored?
In storing the log files, according to the provision of the Computer Crimes Act B.E. 2550, they will last for at least 90 days. However, it is possible to store them for 180 days or 1 year, up to the customer.
How is the Secure Log Management useful for customers?
The Secure Log Management from the CAT cyfence helps an organization
For which group of customers is the Secure Log Management appropriate?
It is appropriate for the organization or company, the IT systems, such as Web Server, Database Server, Firewall, etc., and they want to store log files from different equipment and make it Centralize log according to the provision of the Computer Crimes Act B.E. 2550.
What brand is the camera which is used for giving the CCTV Solution Service?
It depends on the customer’s requirement and budget. The customer can choose the brand himself.
What kind of service does the CCTV Solution Service provide?
- Providing advisory service; design and installation:
It provides advisory services; designs and installs the high quality close circuit TV camera from all over the world as required by customers; and makes an entire circuit Control Room with the after-sales service and the efficient system maintenance for enabling the surveillance to go on completely.
- Training:
Training the personnel in order that they will be able to understand how to use the close circuit TV camera for further using it in the real situation and being able to solve any possible problems immediately.
What is the wireless CCTV camera suitable for?
What is the difference between the Analog Camera and the IP Camera? Which one is better?
The followings are the differences between the Analog Camera and the IP Camera:
In installing a CCTV camera, what kind of camera should we use?
The location should be taken into consideration. The survey should be done at the installation spot first so that the officers can design and choose a proper camera to suit the objectives and the environment of the area. In case a camera is installed for watching over some precious areas, such as an ATM, a gate, etc., the proper camera should be the one with a high quality lens. In case the camera is installed in the obscure area with not much light, the infrared camera should be more preferable. If the camera is installed inside a building, the indoors camera should be selected. And, if the camera is installed outside a building, the outdoors camera should be the best choice, because it must be more durable among the outdoors environment.
In case a customer’s original camera is an analog one, is it possible to add a new IP camera in the same system?
Yes, an IP camera can be added to the system. However, a converter should be added too for converting the picture signal.
What kind of systems does the Security Solution Service provide?
It depends on the customer’s requirement on the security system. It can be adjusted to suit the customer’s requirement and system.
What are the functions of the Security Solution Service?
The services range from assisting evaluation, checking the organization’s security policy, appointing and improving the security policy to meet with the international standard, giving advices on practicing to meet with a standard, such as ISO 27001, and making an IT Contingency Plan in order to get along well with the organization’s business target.
What kind of services does the Security Solution Service provide?
The Security Solution System provides the following services:
What can a customer get from the organization’s IT Vulnerability Assessment?
What a customer can get from the organization’s IT Vulnerability Assessment includes:
What kind of service is the Penetration Test?
The Penetration Test is a test of the security level of the organization IT system by simulating 2 ways of penetration to test the way to access the system in the same way as a malicious person does in the real situation. The 2 ways include:
With what equipment should the IT Vulnerability Assessment be used?
It should be used with every system, focusing on the important systems first, to include: the server system, the network system, and the organization’s IT Security system.
Does this service help to assess any kind of vulnerability of the system?
There are 2 types of IT Vulnerability Assessment:
It is a service to assess the system’s vulnerability, such as the vulnerability of the working process of the software system, the network system, and the security equipment, etc. In case the vulnerability is not supervised, the IT system might be penetrated critically.
It is an IT Penetration Test by simulating the penetration to test the access to the system in the same way as a malicious person does in the real situation.
How does the Secure Remote Access Service help to make the system safe?
The Secure Remote Access Service is the service for linking to access the organization’s IT system in the form of SSL VPN (Secure Sockets Layer virtual private network) by accessing to the information code in linking to make a network as if from the source to the destination. Besides, it can make the user feel more convenient as he can make a link from any place.
What kind of operating qualifications does the Secure Remote Access Service have?
The Secure Remote Access Service provides the convenience and the safety in accessing the information
The Secure Remote Access Service increases the safety level by
For which group of customers does the Secure Remote Access Service appropriate?
It is appropriate for the organization or the company which requires the officers to do the remote access to the IT system in the organization safely.
For the All@Secure Service, can a customer buy the equipment and install it without hiring it?
In case a customer wants to buy an equipment which has the same working system as the All@Secure Service, the CAT cyfence can provide him with the advice and the equipment required by the customer.
Can the All@Secure Service send the Log Files to the log files storage system?
It can be assigned to send the log files to the Syslog Server.
Can the All@Secure Service support the 2 WAN Link?
It can serve the 2 WAN Link, and can manage the bandwidth between the 2 Link. In case one of the 2 WAN Link does not work, the system will automatically adjust the operation.
What are the functions of the All@Secure Service?
The ALL@Secure Service is used to increase the safety in the network with the following functions:
Who are the customers of the ALL@Secure Service?
They are the SME group or small organizations, since the equipment can serve the customer which has 50-100 computer users who use computers simultaneously.
If a customer prefers to have the Email Security installed at his office, what should you do?
In case a customer has a large number of Mailboxes or Email Accounts, and wants to manage them himself, the CAT Cyfence can provide him with advice, procurement and installation of the Email Security for him, and can also let him try the equipment first.
In the process of checking the sending out of email by the Email Security Service, should the picture screening be checked by the file pattern or the file size?
In the process of checking the sending out of picture, both the content and the size will be checked. The size must not be bigger than what previously agreed upon.
Is it necessary to use only the CAT Internet Service in using the Email Security Service?
No, it isn’t. The customer using the internet from any ISP can use the Email Security Service.
In case a customer wants to use the Email Security Service, but he does not have the organization email, can he still use the service?
He can still use it by using the Secure Mail Hosting Service along with the Email Security Service.
In case the mail system which the customer uses happens to drop down and can not receive any mails during that time, can the Email Security Service store such mails for the customer or not?
The Email Security Service can store them for 30 days from the day it receives the mails; and it will resend them every 5 minutes until the sending is completed.
In case a customer has his own DNS, can he use the Email Security Service?
Yes, he can. He must only change the MX Record in sending mail to pass through the Email Security Service first. Then, he can use the service.
For using the Email Security Service, is it necessary for the customer to temporarily put the Domain in the CAT DNS?
No, it isn’t. Wherever the customer temporarily puts the Domain, he can use the service.
What are the outstanding points or the benefits of the Email Security Service?
The Email Security Service provides the efficient technology of Security. So, it can be used to detect various types of mails, to include:
What kind of service is the Email Security Service?
The Email Security Service is used for increasing security to mails from the internet gateway for customers, to include:
1. Inbound Email Security: It is the prevention of mails going to the organization in the form of:
2. Outbound Email Security:
In case a customer requests to use the Secure Mail Hosting Service and also wants to register the domain name, what can he do?
He can contact an officer, and request to use the service of domain registration with the required name. The officer will let him fill in the information on a document for making an order for a domain.
In case a customer does not have a domain or URL for using the Secure Mail Hosting Service, can he use a free service of a domain?
In case a customer has no domain and does not want to pay for any expenses on the registration, he can ask for a free service.
In case a customer has a domain and is using mails from another service provider, can he change to use the CAT Secure Mail Hosting Service?
He can use it by making an appointment for the service commencement day in order to change to the CAT Cyfence.
What are the outstanding points of the Secure Mail Hosting Service?
With the Secure Mail Hosting Service, a user can
What are the functions of the Secure Mail Hosting Service?
It provides mail areas with various functions, to include:
What kind of service is the Secure Mail Hosting Service?
It is the renting of area with no limit of user amount. The operation is simple and convenient. Customers can manage the system themselves.
Does the service have any weak points?
The Managed Security Service provides the Outsourcing System for watching over various threatening forms which may occur to customers’ IT system through the Security Operation Center (SOC) which meets with the ISO270001 Standard. The service is operated at real time around the clock. The expert will provide cautions, cooperate, solve problems, and prevent it from the repeated occurrence of such problems.
What are the benefits the customers can get if they use the Managed Security Service?
What kind of service is the Managed Security Service?
It provides the service in supervising and managing the IT security in 3 levels:
Watching out and responding to problems occurring at an equipment or an organization network at real time around the clock. It is ready to immediately do precaution whenever any disorders occur.
Managing and responding to any intrusion as well as providing assistance and solving problems. The CAT CSTRT (Computer Security Incident Response Team) will collect information for further finding out the causes of problems and solving them; and providing suggestions for preventing any problems possibly to occur in the future.
Managing the entire circuit of security system by providing suggestions to manage the conflict value of the system and the network equipment, and modify or add a policy for the IT security equipment.
For what kind of operation is the Managed Security Service appropriate?
The Managed Security Service is appropriate for the group of customers who needs high security in terms of information or the working system with high risk, such as a financial institution, etc.
Method of calculating service charge for the CAT 001 service
Minimum time: 1 minute. The next minute will be calculated as unit. One unit is 6 seconds. The remnants of a unit are regarded as 1 unit. It is divided into 3 durations:
Normal Rate: During 7.00 a.m. to 9.00 p.m. (On Sunday the economical rate is used.)
Normal Rate: During 9.00 p.m. to 12.00 p.m. and during 5.00 a.m. – 7.00 a.m.
Reduced Rate: During 12.00 p.m. to 5.00 a.m.
How many ways can we pay for the service charge of CAT 001 service?
The payment can be done at every CAT Service Center throughout the country, at counter services, deducted from bank account, etc.
I would like to know how to make a call and send facsimile to a foreign country through CAT 001.
Press 001 >> country code >> town code/mobile telephone numbers >> destination numbers
From what kind of telephone can we make a call with the CAT 001 service?
The CAT 001 service can be used to make a call from a home telephone, an office telephone, a mobile telephone in every network: AIS, DTAC, TrueMove, HUTCH and CATcdma.
How to calculate the service charge of CAT 009?
The minimum time is 1 minute. The next minute will be calculated as unit. One unit is 6 seconds. The remnants of a unit are regarded as 1 unit. The calculation depends on the destination telephone, a basic telephone or a mobile telephone.
I want to know how to press numbers when making a call abroad through CAT 009.
Press 009 >> country code >> town code/mobile code >> destination numbers
What kind of telephone can we use to make a call?
Either a home telephone, an office telephone, or a mobile telephone in every network: AIS, DTAC, TrueMove, HUTCH and CATcdma.
The service charge of the CAT audio conference
It is 6 baht/minute/dial for the system use. If the conference attendant dials in to the system, the expense will relate to the service charge rate of that attendant’s country. If the operator is asked to dial out to the conference attendant, CAT 001 rate will be used in case the destination is outside Thailand; and the local rate will be used in case the destination is inside Thailand.
With the CAT audio conference service, how many coaxial cables can be used for one conference?
240 coaxial cables can be used simultaneously.
What is the number for booking the conference room with the CAT audio conference service?
02-104 6004
Why do we have to use the CAT audio conference?
It helps you to save the expenses on making a journey, accommodation, etc. You can also save your time. The conference can be organized although the attendants are staying at different places in this world. Moreover, the CAT audio conference uses the modern Conference Bridge which can convince you of the clear sound. The system also provides you with the eavesdropping prevention and the use of code to access the system. There are some supplementary services as well to include: the conference assistants for dialing to other conference attendants; the attendance to the conference afterwards; and recording the conference on CD ready for further delivery.
Is the monthly fee required?
No monthly fee is required. The service charge is done only when the service is used.
Does the CAT audio conference need any additional equipment?
No requirement of any additional equipment. It can be used on telephone everywhere all over the world.
If we want to use the service, what do we have to do?
The interested people can contact the CAT Service Center, Suvanabhumi Airport Branch or other CAT Service Centers throughout the country.
For additional information, please contact the International Telephone Business Section at 0 2140 3378 and 0 2104 4516-7.
What is the service charge in answering a line?
The customer will pay for the line answering service charge to CAT according to the CAT 009 at the country he visits. For example, answering a line in the U.S.A., it is 3 baht/minute only. (This rate does not include the value added tax (VAT)).
In Thailand, where can we buy international sim cards?
They are available on website.
How to set up the call forwarding?
Menu >> set up >> dial >> call forwarding >> every call forwarding >> add the basic number fixed by CAT to customer
What is the rate of the service charge when we call back to Thailand?
It depends on the SIM Card of the country which the customer uses.
In case the CAT thaicard is used to contact a foreign country, how is it charged?
It is charged according to the CAT 001 service charge.
In case the CAT thaicard is used from a hotel in a foreign country, do we have to do any payment to the hotel too?
You must check for the information at the hotel first. It is possible that you will have to do some payment fixed by each hotel.
In case of going abroad and opening the International Roaming service through the mobile telephone company, and we also use the CAT thaicard, how do we pay?
You must pay for the International Roaming and the Local Call to the mobile telephone company. For the expenses on the calls made from abroad back to Thailand, they will be deducted from the CAT thaicard.
When the CAT thaicard is used abroad, how do we use it?
Dial the numbers to enter the system (Each country has different numbers for accessing the system.) > press a button to select language > press the card code followed by # > dial the telephone number followed by #
How many destinations can the CAT thaicard make a call?
231 destinations throughout the world. It can be used to call back from 37 source countries to Thailand. It can also be used to make a call to a third country.
Where is it available? How much is it?
What kind of telephone can be used to serve the CAT phonenet card?
The CAT phonenet card can be used with mobile telephone, home telephone, and public telephone.
Can the money in the CAT phonenet card be added/topped up?
For the customer who was registered in the A-No. list, he has to buy a new card in order to take the code of the new card to add to the code of the original card:
Press 1544 > press to select language > press the code of the major card followed by # > press 21# > press the code of the new card which you want to add to the original card followed by #
For the customer who was not registered in the A-No. list, he cannot add money/top up. He must use the code of the new card only.
How many telephone numbers can the CAT phonenet card be registered in the A-No. list?
5 numbers.
Can the CAT phonenet card be taken and used abroad for making a contact back to Thailand?
It can be used only in the U.S.A. for calling back to Thailand.
What is the number which can be used to access the system of the CAT phonenet?
1544 (the free number for accessing the system) Press 1544 from a home telephone, you will not pay for the service charge 3 baht/call. Press 1544 from a mobile telephone, you will not pay at the rate which the mobile phone charges you.
If we want to check the telephone use details and the money left, what can we do?
The user can check the details in the website: www.cat2callplus.com/volpbilling/customer
If we have no more credit, how can we add money/ top up? If we use it abroad, how can we add money/top up?
The user can add money/top up the CAT2call plus prepaid at the
*The user abroad can ask someone in Thailand to add money/top up for him. That person only tells the officer the telephone number which needs money adding/topping up.
How is the CAT2call plus prepaid different from the CAT2call plus?
The CAT2call plus prepaid has been adjusted to be more convenient. There is no monthly fee. (No charged bill.) For the CAT2call plus, the customer has to pay 200 baht/month fee. A bill is usually sent to charge the customer. Moreover, the CAT2call plus prepaid can help the customer to control the expense.
What should we do if we want to use the CAT THIX, CAT NIX Service?
The customer who can use the CAT THIX, CAT NIX Service is the one who has his own Autonomous system (AS) Number which will enable the grouping of the customer’s IP group so that he will be in the group with the same policy. Moreover, he must be the internet service provider whose license was approved by the Regulator in Thailand. If the ISP wants to use the service, he can contact the customer service officer, the practitioner, or make a call to 1322.
In case a customer requires to communicate with the 4 branches of the company, wishing to see the 4 branches in the same LAN, and ready to flexibly add or adapt the bandwidth, which service do you suggest?
You can use 2 CAT services, to include:
You can use both services to serve the requirements of the company. They can link to other branches as if they were in the same LAN. There is one significant difference in the two services:
With the CAT Ethernet, the customer can fix the IP of the LAN himself since the service is in Layer 2. Meanwhile, with the CAT MPLS, the service of which is in Layer 3, the CAT is the person who fixes the IP address only.
Is it necessary to buy equipment from CAT when a service is required?
No, it is not necessary. If you have the converter (IAD-Internet Access Device, voice gateway), you can ask to use CAT. CAT will give you the number 02-402-xxxx and will suggest you how to set up the program. Or, if you have a smart phone, such as an I Phone or an Android mobile phone or even a notebook, you can use the service. You just additionally download a Softphone program.
What is the Softphone program?
It is the program which will enable a notebook or a smart phone to use the VoIP telephone. For example: the x-lite program for a computer, and the 3CX program for a smart phone.
In case any problems are detected after the use of the service, what can we do?
You can contact a CAT officer around the clock at 02-104-7045.
If we stay at a university resident, can we use the CAT2call plus service?
You can use it in case the university provides the internet for students. However, in some universities, more security system is added. The student must login with his own student code first. So far, the IAD equipment or the IP Phone cannot serve such a login. CAT suggests that you use the service via your smart phone or notebook.
If no LAN is available at the resident, can we use the CAT2call plus service?
You can still use it via the smart phone or notebook with the softphone program. You can link with the internet via the wireless LAN instead.
Is it possible to use the service abroad?
Yes, it is. You can bring a converter (IAD – Internet Access Device) to link with the internet and the telephone in general. Moreover, you can use it via a smart phone, such as an I Phone or an Android mobile phone; or, you can use it on a notebook. You just additionally download a Softphone program.
Can a CAT2call plus make a free call to another CAT2call plus?
Yes, it can. So, it is appropriate for a person who has some acquaintances abroad and keeps calling one another frequently. It is also appropriate for a company with many branches. It can help them to save the expenses on making telephone calls.
If we want to use the CAT2call plus service, what equipment should we have?
You must have the converter (IAD-Internet Access Device, voice gateway), the internet and the telephone in general, or an IP-phone. Moreover, you can use it via a smart phone, such as an I Phone or an Android mobile phone; or, you can use it on a notebook. You just additionally download a Softphone program.
How is the CAT2call plus service different from the CAT2call service?
The CAT2call is the PC-to-Phone type, while the CAT2call plus is the Phone-to-Phone type. The number is 02-402-xxxx which can be used for both making and answering a call.
The payment for the CAT2call service charge can be done by a visa card with the Verified by Visa. Which banks provide this service?
The CAT2call accepts the credit card with the Verified by Visa of the Krung Sri Ayudhya Bank, the Kasikorn Thai Bank, the Siam Commercial Bank, and the HSBC Bank. CAT would like to suggest the person who bought the CAT2call service with a credit card to apply for the Verified by Visa System at the bank which issues the card for preventing someone from sneaking to use the card.
What can we do if we buy an account on website, but cannot get the Account CAT2call?
Within 48 hours but you still cannot get the account, please contact the officer at the CAT Contact Center 1322. Give him the reference code appeared when you did the payment.
How can we check the service use details?
The user can check the balance himself on the screen of the CAT2call Dialer program by selecting the Call Log.
What is the sound quality?
The quality depends on the condition of the internet in use, because it is a call through the internet network. The use of internet while making a call through the internet can affect the quality of sound signal. The sound signal might be delayed or missed. It is *suggested to avoid using the internet while downloading.
How can I use the CAT2call service?
After buying the account, do the login on the screen of the CAT2call Dialer program by inserting the username + password. You can also select to save the account for the next use. (However, beware of other people who can use your code.) After that, insert the country number and the telephone number. (Do not insert the access code.)
Where can we buy the Account CAT2call?
The Account is available in 3 prices: 300, 500, and 1,000 baht at:
Can it be used abroad?
Yes, it can. Only you have a notebook downloaded with the program. Or when you arrive in that country, you can download the CAT2call Dialer program at www.cat2call.com (free) to the notebook, and you can use the service.
How can we start the service?
Once the service user downloads the CAT2call Dialer program at www.cat2call.com (free) and has the Account Cat2call, insert the account and the password on the screen of the program. After that, press to select OK to access the calling mode by inserting the following numbers “the destination country code + the destination telephone number”. ***The service user does not have to press International Access Code, such as 00, 001***
What is the CAT2call service?
The CAT2call service is the international telephone service through the internet network, the PC-to-Phone Type. The price is economical, starting from 0.50 baht/minute. The user can make a call to a fixed line/mobile domestically or internationally at economical price through the CAT2call Dialer program.
In case a customer has already used the CAT Internet Service, is it possible that later he wants to use the Web Security Service?
The Web Security Service can be provided later. The customer only informs the requirement to the sales.
The Web Security Service, in the function of URL Filtering, can it screen websites to meet with the requirement of each customer? And can the customer impose the website block himself?
Usually, it has been imposed in the standard website for blocking. However, if a customer would like to additionally improve or change it, he can inform the requirement to the Fault Notification Center, Tel. 02-104-1100.
Is the Web Security Service appropriate for the regular uses of foreign websites or not?
The Web Security Service in the form of Content Filtering has the Web Caching function which helps to speed up the website frequently used without going abroad. The service makes the work of both domestic and international websites faster.
What kind of service is the Web Security Service?
What is the outstanding point of the Web Security Service?
The outstanding point of the Web Security Service is that it can screen the threatening factor ranging from the gateway level. This makes the information sent to customers safe and free from any threatening factor.
Can the Web Security Service be used with what plan of the CAT Internet Service?
The Web Security Service is the service which must be used along with the CAT Internet Service and it can serve the operation in every plan.
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